Shipping Policy

Last updated: 25 October 2026

At Zecora, we're committed to making your shopping experience as simple and enjoyable as possible. We work with trusted suppliers to bring you practical, innovative products delivered directly to your door.

1. Order Processing

Once your order has been placed, you'll receive a confirmation email with your order details.

Orders are typically processed within 3-5 business days, excluding weekends and public holidays.

During busy periods, processing may take longer. If there is a significant delay, we'll contact you.

2. Shipping and Delivery Times

We currently offer delivery to customers within the United Kingdom.

Estimated delivery times are:

Order processing: 3-5 days 

Standard UK delivery: 3-7 days 

Total estimated delivery: 5-10 days 

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

Some products may be dispatched directly from our suppliers, including international fulfilment centres.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout before payment.

Any available free shipping offers will be clearly displayed on our website.

There are no additional shipping charges from Zecora after an order has been placed.

4. Order Tracking

Where tracking is available, you'll receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

If you need assistance tracking your order, contact Zecora.support@gmail.com.

5. Multiple Items and Separate Deliveries

If you purchase multiple products, they may arrive in separate packages.

This is because some products are dispatched from different supplier locations.

You won't be charged additional shipping fees after checkout because your order arrives in separate parcels.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to courier disruptions, customs processing, busy periods or other unforeseen circumstances.

If your order is significantly delayed, please contact us so we can investigate.

Under UK consumer law, goods must generally be delivered within 30 days unless a different delivery period has been agreed.

If we fail to deliver within the applicable legal timeframe, you may have the right to cancel your order and receive a refund.

7. Incorrect Shipping Information

Please ensure your delivery address is correct before completing your purchase.

If you notice a mistake, contact us as soon as possible at Zecora.support@gmail.com.

We'll do our best to update the details before dispatch, although changes may not always be possible once an order has been processed.

8. Lost or Missing Packages

If your tracking information shows that your parcel has been delivered but you haven't received it, please contact us.

We'll investigate the issue with the relevant delivery provider and work towards an appropriate resolution.

Your statutory consumer rights remain unaffected.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Include your order number, a description of the issue and photographs where possible.

We'll help resolve the problem in accordance with our Returns & Refunds Policy and your consumer rights.

10. Contact Us

For questions about shipping, delivery or tracking, please contact:

Email: Zecora.support@gmail.com

Website: www.zecora.org

We're always happy to help.

Zecora — Smarter Living. Made Simple.